Error when installing Square for QuickBooks Desktop- "Querying Locations"

There is a known issue caused by display settings on the PC we are connecting with being too high and incompatible with the application, causing it to freeze during the activation process. Usually it stops at the very beginning after you've signed into Square in the app.

The following steps will fix the freezing issue and allow you to connect multiple Square locations to QuickBooks Desktop:

  1. Access the Display panel of your PC by going to:
    • Control Panel > Appearance and Personalization >Display (see images below for visual steps)

  2. If the display setting is set to anything higher than 100%, please adjust that to the 100% option.
  3. Restart your PC after that selection is made. 

With that setting adjusted, you should now be able to install Commerce Sync for Desktop and finish the installation. Open the .exe file that was downloaded or step through the Installation Guide steps again if needed.

If you continue to see any issues during that activation, please reach out to our support team via the "Submit a request" option below.

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